Melodious AI

Fixes for the common problems. A song that won't upload, a step that seems stuck, a video that looks wrong, and credit questions.

Your song won't upload

Check the format. MP3, WAV, M4A, AAC, OGG or FLAC.
Check the size. Up to 50 MB. Export a lower bitrate MP3 if yours is bigger.
Try again on a steady connection. Large WAV files take a while on slow Wi-Fi.
Keep going with a demo song while you sort your file out.

Give it a minute. Writing the plan and drawing keyframes take a little while; rendering takes several minutes.
Reload the page. Your project is saved as it goes, so a reload brings you back to where you were.
Nothing is lost. Keyframes and videos save as they're made, and a generation that fails isn't charged.

If a step is still stuck after a reload, contact us with the project link.

Fix it before you render, while it's cheap.

One shot is off. Change that shot's description and redraw its keyframe.
The person changes between shots. Add a clear, front-facing photo of them as a character.
The whole look is off. Change the words that describe the light, colour and place, then redraw. See Getting a style you'll love.
It doesn't match what you pictured. Say it more specifically. See Writing a brief that works.

Your balance looks wrong. Check the billing page for your current balance and purchases.
You don't have enough credits. Every paid button tells you the exact price first. If your credits cover the keyframes but not the video, the app says so before drawing anything and offers fewer shots, a shorter length, an upgrade or a top-up. Choose a plan on the pricing page (subscribers can also top up on the billing page). See Plans and top-ups.
You paid but can't get in. Go to melodious.ai/recover and enter the email you paid with. See Buying without an account.

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