Buying without an account
Plans need an account, and signing in takes one step on the way to checkout. Here's the order things happen in, and how to reach a purchase you made before you had an account.
Last updated
Every plan is a monthly subscription, so it belongs to an account. If you're not signed in when you choose a plan, Melodious asks you to log in or sign up first and then takes you straight on to checkout. There's no extra page in between.
The steps
Choose a plan
On the pricing page that's Choose Starter ($19/month) or any other plan.
Log in or sign up
Pick Continue with Google or use an email and password. You come back to checkout on your own.
Pay on Stripe
Stripe takes your card. Melodious never sees your card details.
You're in
Your plan is active and your credits are there.
Purchases made before you had an account
Before monthly plans, a video pack could be bought without an account and claimed afterwards. Those purchases are attached to the email address given at checkout, and they still are.
If you closed the tab
You haven't lost the money, and you don't need to buy again. A purchase with no account yet is held against the email address you used at checkout. There are four ways back to it:
- The confirmation email. Paying sends an email with a link back to the page you left. Pick a login and you're in.
- The recovery page. Go to melodious.ai/recover, enter the email you paid with, and we'll re-send your link.
- Signing up later. Make an account with the same address and the purchase is applied as soon as that address is confirmed.
- Ask us. Reply to your payment receipt, or write to hello@melodious.ai. We can attach a purchase from the Stripe receipt number.
Purchases that stay unattached raise an alert on our side, so we notice them too.
Common questions
Do I need an account to buy? Yes, for a plan. If you're signed out, choosing a plan asks you to log in or sign up first.
I already have a Melodious account. What happens? Log in, choose a plan, and the credits arrive on that account.
What if I never come back? The purchase waits under your email address. It isn't used up, expired or taken back.
Can someone else claim my purchase? No. The link you get after paying is a long one-time address that only you receive, and signing up only picks up a purchase once the email address is confirmed, so typing someone else's address can't pull in theirs.
Do credits expire? Your plan's monthly credits renew each billing month and don't roll over, so use them within the month.
Can I get a refund? Yes. A refund takes back the credits the purchase gave. If you'd rather have a video redone than refunded, say so: every plan includes headroom for regenerations, and if you wouldn't post it we'd rather fix it.