Refund Policy for Melodious AI

1. Failed renders: credits come back automatically

• If a render fails on our side, the credits for it are returned to your account automatically. You do not need to ask.
• If monthly credits are returned after the billing month they came from has ended, they are added to your current month's credits and expire with that month. If your subscription has ended, they stay on your account for 30 days. Credits from a payment that was refunded or disputed are not returned.
• If a shot was priced as a lip-synced shot and could not be lip-synced, it is rendered as a normal shot and the difference in credits is returned.
• A video that rendered correctly but is not what you hoped for is not a failed render. AI results vary. Rendering again uses credits.

2. Cancelling is not a refund

• You can cancel at any time from the Billing page. Cancelling stops the next renewal.
• You keep your plan and your credits until the end of the period you have paid for.
• Cancelling does not return money for the current period.

3. Refunds of money

• Credits you have spent are never refunded. Drawing a storyboard, redrawing a keyframe and rendering a video all spend credits, whether or not you like the result. We cannot control how a video turns out: it depends on your song and what you ask for.
• If you have not used any of the credits from a payment, you can ask for that payment to be refunded in full within 7 days of paying.
• After 7 days, or once any of the credits from that payment have been used, it is not refunded.
• If a render fails on our side, the credits come back to your account automatically (section 1). That is a return of credits, not of money.

When we refund a payment in full:

• your plan is cancelled, so it does not renew;
• the unused credits from that payment are removed. On an annual plan, that covers every month of the refunded year;
• top-up credits that you bought separately are not affected;
• you keep any video you have already received.

If we charged you by mistake, for example twice for the same thing, email us and we will put it right.

4. Top-up packs

Top-up credits do not expire. If we refund a top-up pack, the unused credits from that pack are removed.

5. Payment disputes

Please email us before you dispute a payment with your bank. We can usually fix the problem faster. If you open a dispute, the unused credits from that payment are removed. They are not put back automatically when the dispute is closed, so email us if that happens.

6. How to ask for a refund

Email hello@melodious.ai from the email address on your account and tell us which payment you mean. Refunds are sent to the payment method you paid with, through Stripe.

7. Your legal rights

If you are a consumer, the law may give you rights to cancel or to a refund. Nothing in this policy takes those rights away.